Contact the Alpari Kenya Review Desk
An independent editorial desk that reviews one broker for Kenyan readers, and answers only what that work allows.
Try the partner brokerEditorial Scope
This site reviews the broker Alpari for readers in Kenya. We are an editorial resource and nothing more. We are not the broker, we are not owned by it, we are not affiliated with it, and we do not provide financial services, trading accounts, deposits, withdrawals, or advice of any kind.
Because of that boundary, our contact channels exist for the publication and not for the brokerage. Every message we receive is read as correspondence with a publisher. We cannot act on your behalf with the broker, cannot look into your positions, and cannot pass instructions to it. Keeping this line clear is what lets us review the broker at arm's length.
If your question is about how we work, what we publish, or how a correction should be handled, you are in the right place. If it is about an account, this page will point you to the right route further down.
What We Cannot Answer
We cannot help with account openings, verification, deposits, withdrawals, trading balances, order execution, or any dispute between you and the broker. We have no access to client records, no internal escalation path, and no authority to intervene.
We also cannot confirm the status of an individual application, explain a decision taken on an account, or discuss the personal circumstances of any reader. Those matters sit entirely with the broker and its own support channels.
Messages about account issues will not be forwarded and cannot be treated as complaints. Sending them here delays the answer you actually need.
Response Times
We aim to acknowledge editorial correspondence within three working days. A substantive reply usually follows within seven working days, though a detailed factual query can take longer while we check the relevant page and its sources.
Enquiries that fall outside our editorial scope are not answered individually. If your message concerns an account matter, expect no reply from this desk, because the correct route lies with the broker.
Press enquiries and requests for comment are prioritised when they carry a clear deadline. Please state that deadline in your first message so it can be scheduled properly.
Press and Partnerships
Journalists seeking comment, background, or confirmation of what this site has published are welcome to write to the editorial desk using the contact form on this site. Please set out your outlet, your angle, and your deadline in the first message.
We consider partnership proposals only where they respect editorial independence. Any arrangement that would require us to soften a review, omit a finding, or present promotional material as editorial is declined without further discussion. Advertising and sponsorship, where they exist, are kept clearly separate from review content.
The desk reads and writes in English and Kiswahili. Correspondence in either language is welcome and will be handled in the language it arrives in.
Broker Support and Corrections
For anything concerning your account, use the broker's own support channels. Those routes are published on the broker's official website and inside its client area, and they are the only ones that can reach your records. This site has no other path to the broker and cannot create one for you.
If you believe a factual statement on this site is wrong, submit a correction through the contact form on this site. Identify the page, quote the passage, and set out what you believe the accurate position to be, with a source we can check. We review every such submission and amend the page where the evidence supports it, noting the change where that is appropriate.
Corrections are handled by the editorial desk alone. We do not accept requests to remove accurate material, and we do not publish corrections supplied on condition that they go unexamined.
